Frequently Asked Questions

Customer Care
Can we visit your office?
At this moment, due to the current restrictions, we are working from home and remotely. This is the new norm and many tech companies are adopting to it. However, we do provide quick-to-arrange video appointments or bookings and support system via chat and ticketing services to our customers.
Do you offer discount for educational institution & non-profit?
Yes! We fully support digitalisation of educational and non-profit institutions. You are doing a great job making the world a better place. Hence, we provide discount on selected projects. Send us an email to: [email protected]
Services
Do you provide server management service?
Yes, we do. Our infrastructure & technologies rely on managing servers remotely.  The way how it works is that we will install agents in your server. This way we can execute commands from our main server to yours such as backup, automations and many more.
What kind of UI UX design service do you provide?
We provide UI UX design for websites, web application, and mobile apps. For Enterprise clients, this service is included in the package. For Starters & the rest, we provide this at extra charges. This way, we can ensure that your project will be unique from the rest, in terms of look and interfaces. We offer 3 times minor revisions and 1 time major revision for the UI UX.
Do you also help with marketing strategy or launching an ad?
Unfortunately, not at the moment. We are a technology based company focusing on data analytics and deploying open source web-applications technologies onto an appropriate infrastructure.
Project Management
How long does a web development process takes?
It depends on the size and nature of the project. Either it is built from scratch or a rebuilding process, every project is different. In short, a project involved prototyping, building, & deploying. It can take from 1 week to 1 month, or more - based on its complexities. Once a project is created, you can see the progress and chat with us within the client's portal app, or create an internal ticket via our ticketing service.
How many project revision do you do?
It depends on the type of project & package you are in. Generally, a website development process has 2 minor revisions, whereas data analysis has 1 minor revision (to change the type of analysis or visual interpretations). 
Technical Issue
Do the hosting comes with email server?
In general, hosting or any server will allow incoming & outgoing emails. However, if you are going to send hundreds or thousands of email per day, we suggest you to get a dedicated mail server from Zoho, Gsuite and others. Cold-emailing is illegal in some countries, therefore, any abuse will result in one-time warning and immediate ban of your account for repeated case.
I need an urgent help with my website/server. Something went wrong.
At the event of sudden failure, or downtime, our system will notify us first. We create backups for all your files at least once a week depending on your system and requirement. For urgent inquiries please contact us via email. For enterprise customers, please contact our technician.
I have some other problems, who should I contact?
For Enterprise clients, please contact your account manager. For other clients, please use the ticketing service in Support tab from the menu bar.
Payment
What is your payment terms?
Our payment terms can be categorised into 3 stages: Initial Stage (30% deposit), Mid Stage (50%), and Final Stage (20%). The criteria of these stages will be defined in the proposal under time-line and job scopes.
Do you have instalment package?
Not at the moment, unfortunately. But we do understand the current situation for small businesses, & we're happy to discuss. Therefore, please contact us at: [email protected]
Do you offer refund?
 As  a service provider we aim to provide you with the best service possible. However, due to the nature of the work, it is not possible for refund due to the man-hour spent on a project. Which is why have a dedicated free consultation stage to ensure both we and the clients are on the same page before proceeding any further with the project. For products, we offer 30 days money back guarantee if the products or application does not suit your business or requirements.
What payment gateways can you incorporated into a website for e-commerce?
We support all major payment gateways such as FPX (SenangPay, ToyyibPay), Paypal, & Stripe.

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Praxis
Praxis Sdn. Bhd. (1372146-W)
7-2 Jalan Putra Mahkota 7/8D
Putra Heights, 47650 Subang Jaya
Malaysia
We are a full-service tech company, offering services in web development, deployment, and data analytics. We help to manage your system in state-of-the-art infrastructures, so you can focus on what you do best.
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